Contact us

Updated 5 November 2026.

1. Tell us what you need

For a missing download, a file problem, a refund or a store question, use the form below or email contact@horizonbirch.site. Include your order number and checkout email if your request concerns a purchase. A short description of what happened helps us reply with the right next step.

2. When to expect a reply

We aim to answer within two business days, Monday to Friday, 09:00–17:00 America/New_York. Check your spam folder if you are waiting for a response or download email. Do not send a password, full card number, identity document or private financial worksheet through this form.

Contact

Horizon is operated by DEKKER'S DECKS, LLC, 106 Hornet Ln, Valparaiso, FL 32580, United States. Website: https://horizonbirch.site. Email: contact@horizonbirch.site. Phone: +1 415-365-5365. Support hours: Monday to Friday, 09:00–17:00 America/New_York; target reply within two business days.