Contact information

Updated 5 November 2026.

1. Who operates the store

Horizon at horizonbirch.site is a digital bookstore operated by DEKKER'S DECKS, LLC as a limited liability company. Northmere Press is the editorial imprint used for the original catalogue guides. Horizon and Northmere Press are trading and editorial names; they identify the storefront and editorial imprint of the operator named here.

2. Support channels

Email contact@horizonbirch.site or call +1 415-365-5365. Our contact page also provides a message form. Include your order number, the email address used at checkout and the title involved when you need help with a download or refund. These details help us locate your purchase without requesting payment credentials.

3. Hours and response

Support hours are Monday to Friday, 09:00–17:00 America/New_York, excluding public holidays observed by our US business. We aim to reply within two business days. Messages sent outside these hours are handled on the next working days. These channels provide store and download assistance; they do not provide emergency services or individual financial advice.

4. Business address and safe contact

Business correspondence may be addressed to DEKKER'S DECKS, LLC, 106 Hornet Ln, Valparaiso, FL 32580, United States. This is a correspondence address, not a retail collection point. All products are digital, so do not mail a physical return. Never send passwords, full payment card numbers, sensitive account records or identity documents with a support request.

Contact

Horizon is operated by DEKKER'S DECKS, LLC, 106 Hornet Ln, Valparaiso, FL 32580, United States. Website: https://horizonbirch.site. Email: contact@horizonbirch.site. Phone: +1 415-365-5365. Support hours: Monday to Friday, 09:00–17:00 America/New_York; target reply within two business days.